Refund policy

Seller

• Legal entity: Poksiklubi Kalev MTÜ
• Platform and service provider: Fair Play Promotion (fairplaypromotion.com), the seller’s brand
• Registry code: 80421951
• Address: Liivalaia tn 7, 10118 Tallinn
• VAT-registered: no (no VAT number)
• E-mail: [email protected]
• Phone: +372 5525 338

In short

• Event cancelled — we refund the whole purchase automatically.
• Event postponed — the ticket is valid for the new date; a refund on request within 14 days of the notice.
• Our PPV stream fails — we refund the PPV purchase.
• Double payment or payment after the order expired — we refund the excess.
• Change of mind, no-show, fight-card change — no refund.

Event cancelled

We refund the ticket price and PPV purchase in full to the payment method you used. We start the refund within 14 days of the cancellation notice; no request is needed. We e-mail a confirmation of the refund.

Depending on your bank the money usually arrives within 2–10 business days after Montonio has confirmed the refund.

Event postponed

Your ticket and PPV access are valid for the new date; nothing needs to be done. If the new date does not suit you, e-mail us within 14 days of the notice with your order reference and we refund the purchase in full.

After that period the ticket is valid only for the new date.

Fight-card and venue changes

A replaced fighter or a single cancelled bout is not grounds for a refund when the event takes place. If the venue changes within the same city the ticket remains valid.

If the event moves to another city we treat it as a postponement: the ticket remains valid and a refund can be requested within 14 days of the notice.

PPV stream failures

If the stream is unavailable for a substantial part of the event because of us or our provider, we refund the PPV purchase in full. For a failure affecting the whole event we do this automatically; otherwise e-mail us within 7 days after the event.

If a promised replay is unavailable because of us, we restore access or refund the purchase.

Problems caused by your internet connection, device or a wrong access code are not grounds for a refund. Support is available by e-mail during the event; see also the “Test your setup” page.

Payment situations

In case of a double payment we refund the excess. If a payment reached us after the order had expired, we issue the tickets if seats remain or refund the payment in full; we contact you ourselves.

A refund always goes to the original payment method through the payment service Montonio. We cannot refund to another account or in cash.

How to request a refund

Write to [email protected] with the order reference (in the confirmation e-mail), the event name and the reason. We acknowledge the request and give our decision within 14 days at the latest.

We send a separate e-mail about the refund. Arrival of the money depends on your bank and usually takes 2–10 business days.

When we do not refund

• Change of mind or not attending — the 14-day right of withdrawal does not apply to tickets.
• Arriving late or missing part of the event.
• Refused entry or being asked to leave because of conduct.
• A QR code someone else has already presented, or a publicly shared access code.
• PPV problems caused by your connection, device or browser.
• A ticket resold commercially.